Eureka Facts News

In its constant effort to advance the level of support provided to a growing number of clients, a new advanced reporting system was deployed by EurekaFacts. The new system provides important value to clients by enabling dynamic access to views of the data collected for clients during evaluations. The system is most useful in Enterprise Feedback Management efforts such as quality checklists, customer satisfaction, member satisfaction, conference evaluation training assessments and climate studies. The system enhances the value of information to clients as they are now able to equip local/specialty teams with detailed analytics that show how the team performs in each metric, versus their past performance and/or the rest of the organization.

Enabling custom access to views of where they stand in customer satisfaction in their unit and in relation to the overall organization-wide assessment empowers managers.  The information guides smart efforts to improve service quality by focusing on the areas where improvement is needed and building on the strengths as reported by the customer.  Secure password-protected screens guide users to the content and level of detail needed for each user or user class.   

This new online reporting system is a new addition to the Action Item Alert System used by EurekaFacts during deployment of service measures. The Action Item Alert System is another distinguishing feature of feedback management at EurekaFacts. It directs - in real time - those responses that require follow-up when a survey responent requests be contacted. The realtime nature of both reporting systems make enterprise feedback a new source of strength in not only assessing customer relationships but also in using the information quickly and at appropriate levels of detail to improve overall outcomes.

Contact EurekaFacts at restrepoj@eurekafacts.com to access information and a demonstration of the EurekaFacts Enterprise Feedback Management Capabilities.

The Renal Physicians Association (RPA), a leading association focused to support renal physicians, commissioned EurekaFacts to conduct a research study on how its membership can best supported. The study focused on understanding the needs of nephrologists in their early career years. The study constitutes an investment by the forward-thinking association in supporting the future of the nephrology profession.

Hyunchung Kim joins EurekaFacts as new senior advanced analytics analyst.  Experienced and knowledgeable in the advanced analytical techniques necessary to carry out even the toughest multivariate analysis, and with in-depth knowledge of the microeconomic approaches to provide marketing sciences solutions to our clients, Hyunchung Kim brings great value to EurekaFacts clients. Mr. Kim has conducted multiple segmentation analysis, pricing optimization, six sigma analysis and multiple regression analysis using a wide variety of approaches. Mr. Kim brings experience acquired at the Dell analytics division, the Texas Insurance Company and the University of Texas A&M Marketing department.

Mr. Kim holds three master’s degrees; a Master’s degree in Statistics from the University of Texas A&M and Master’s degrees in Economics and Mathematics from the University of Texas at Austin. He earned his bachelor’s degree in Commerce from Dongguk University in Seoul, Korea.

The Montgomery County Executive Ike Leggett and the City Mayor of Rockville Susan Hoffmann recognitized Rockville-based EurekaFacts LLC. Representatives from both departments of economic development visited the EurekaFacts offices and presented the certificates of recognition. The event took place April 14, 2008 during the activities celebrating business appreciation week. The EurekaFacts team expressed appreciation for the recognition and looks forward to continuing its expansion through growth in its survey research, advanced analytical and data collection teams.

EurekaFacts is a marketing research and analysis firm established in early 2003 to provide insight to nonprofit and government organizations.

Jorge Restrepo, CEO at EurekaFacts was appointed to serve on the ethnic affairs committee advising the Montgomery County executive office in Montgomery County, Maryland.  The commission provides advise to the county executive on issues ranging from community relations, economic empowerment, minority participation in the political process and other areas. Montgomery County is a highly diverse community where nearly half the population is foreign-born and where slightly more than ome million people from virtually all ethnic backgrounds choose to live.  Mr Restrepo’s nomination by County Executive Ike Legget was confirmend by the County Council April 23, 2008.

The US Department of State has awarded a one year contract to provide analytical services in the evaluation of an international program to Rockville, based firm EurekaFacts LLC.  The contract, already underway, includes program evaluation, multivariate analysis and data reporting. Four annual renewal options were included in the contract.

NeighborWorks America selected EurekaFacts to evaluate the Neighborworks Training Institutes for 2008. NTI is the nation’s flagship program to equip those in the homeownership and neighborhood revitalization community. Evaluation is set to begin April 2008.

The EurekaFacts latest segmentation product is featured in Hispanic Marketing and PR news Media outlet HMPR. Check out www.hispanicmpr.com. To learn more about the new Seg-men-tos array of segmentation products and services please visit www.hispanicsegmentos.com. EurekaFacts is the first Hispanic marketing analytics firm in the state of Maryland and an emerging leader in the field. To learn more about the Rockville-based firm and its services in custom research and analysis visit www.eurekafacts.com

The EurekaFacts lates seg Get more detailed information here

Attendees, sponsors and exhibitors of the 2007 Maryland Hispanic Business Conference are currently being surveyed in preparation for the 2008 event.  Event marketing, online campaign and registration support is provided by Eureka Facts. The event is the largest of its kind in the Mid Atlantic Region and an emerging must-attend in the national landscape. The event serves nearly 22,000 Hispanic businesses in the State. Check out the web site at www.hispanicbusinessconference.com

EurekaFacts is awarded a contract in support of the WESTAT research programs with the Center for Disease Control and Prevention CDC. Activity includes completion of data collection including special population recruitment, in-depth interviews and focus group moderation in English and Spanish.